SUPPORT - IMH Service

Experts at the service of our customers

Support is an art, troubleshooting is a skill, our specialists are just competent artists.

In addition to the essential technical knowledge, communication remains an important pillar for managing customer relationships and ensuring satisfaction. Our teams are well known for getting both.

At IMH Group, we currently provide technical and functional support for the world leader in aeronautics, we provide support to airlines for several applications and “Flight Operation” services.

Our objectives

Our customers’ satisfaction through continuous improvement of performance, KPIs.

Personalized Helpdesk platform with parameters you set up your own.

Implementation of a support system from Level 1 to Level 3

Our qualities

Total customer satisfaction and compliance with SLA (Service Level Agreement)

Competence of the parties dealing with the request

Quickness when handling your demands

Experts at the service of our customers

Our teams are composed of specialists who are responsive, versatile, experienced in all IT infrastructure’s aspects and available 24/7.

We get in direct contact with the client through sessions where we directly take control of their environment remotely, or physically on-site.

We ensure incidents monitoring, alerts, abuse processing and many other tasks that you can entrust to us being sure that your guidelines, execution procedures and SLAs (Service Level Agreement) will be thoroughly respected.

Satisfied Customers

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Projects Deployed